Built for every
visitor.

Our commitment

My Pain Fix is committed to ensuring that our website, our online appointment system, and every digital touchpoint we operate are usable by patients and visitors with disabilities — including people who are blind or have low vision, people who are deaf or hard of hearing, people with motor or cognitive disabilities, and people who rely on assistive technology.

We approach accessibility the same way we approach clinical care: evidence-based, ongoing, and personal. We do not consider this page a one-time checklist. We test, we get feedback, and we improve.

Standards we follow

We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.2 at the Level AA conformance level, the same standard referenced by U.S. Department of Justice guidance on Title III of the Americans with Disabilities Act (ADA) and by California Government Code Section 11135 for state-supported entities.

WCAG 2.2 AA covers perceivable content (color contrast, text alternatives, captions), operable interfaces (keyboard access, focus visibility, target size), understandable content (predictable navigation, clear labels), and robust code (works with assistive technology).

Built-in accessibility menu

Every page of this site includes a floating accessibility menu — the circular button in the bottom-left corner. The menu offers eight on-page controls; your choices save to this browser and persist across pages and visits.

• High contrast. Switches the site to a black-on-white palette with reinforced borders and outlines.
• Larger text. Scales body type by ~18%; layouts adapt so nothing is cut off.
• Letter & line spacing. Applies WCAG 1.4.12 text spacing — line-height ≥ 1.5, letter spacing ≥ 0.12em, word spacing ≥ 0.16em.
• Dyslexia-friendly font. Switches body text to a typeface that, per British Dyslexia Association guidance, many dyslexic readers find easier.
• Underline links. Adds underlines to every in-content link so they stand out from surrounding text.
• Thick focus rings. Boosts the visible outline on keyboard-focused elements for low-vision and motor-disability users.
• Reduce motion. Disables animations and scroll-driven transitions. Honored automatically if your operating system already sets “reduce motion.”
• Large cursor. Replaces the standard pointer with a high-visibility cursor.

A “Reset all” button at the bottom of the menu returns every control to its default state and clears the stored preferences.

Keyboard and screen-reader support

• Skip link. The first focusable element on every page is a “Skip to main content” link that jumps past the navigation.
• Visible focus. Every interactive element has a visible focus indicator; the accessibility menu can make it even stronger.
• Landmarks. The page is organized with <main>, <nav>, <footer>, and <aside> landmarks that screen readers can jump between.
• Headings. Each page uses a single <h1> with logical heading hierarchy.
• Alt text. Images convey their meaning through alt attributes; decorative images are marked aria-hidden.
• Form labels. Every form input has an associated label and a clear required-field marker.

Known limitations

We try to be honest about where we still fall short. Current known limitations:

• Embedded YouTube videos for the office tour and the Functional Movement walkthrough are third-party players. Captions are controlled inside YouTube; we have requested captioned versions but cannot guarantee parity until the replacement files are uploaded.
• The PDF intake forms downloaded after booking are not currently tagged for screen-reader navigation. We will provide an accessible alternate format on request — see how to request below.
• The dyslexia-friendly font in the accessibility menu falls back to Comic Sans MS where OpenDyslexic is not installed, because we do not yet self-host the OpenDyslexic typeface.

If you encounter a barrier we have not listed, we want to hear about it — see the request section below.

How we test

• Automated checks during development using accessibility linters and contrast analyzers.
• Manual keyboard-only navigation pass on every public page before release.
• Screen-reader testing with VoiceOver (macOS / iOS) and NVDA (Windows) on high-traffic pages.
• Real-user feedback from patients — corrections from people actually using the site carry more weight than any automated tool.

Request help or an alternate format

If any part of this site is hard to use, if you need information in a different format (large print, plain text, audio, or a phone walkthrough), or if you want to report an accessibility barrier, contact us:

• Email: steve@mypainfix.com with the subject “Accessibility”
• Phone: (949) 248-7246
• Or use our contact form with the subject line “Accessibility.”

We aim to acknowledge accessibility requests within one business day and to provide the requested information or alternate format within five business days. If a fix is larger than a quick change, we will tell you the realistic timeline and keep you updated.

Formal complaints

If you have raised an accessibility concern with us and you do not believe we have responded adequately, you have the right to file a complaint with the U.S. Department of Justice Civil Rights Division. California residents may also contact the California Civil Rights Department. We hope you will reach out to us first so we can fix the problem directly.

Review and updates

We review this statement at least once a year and after any major redesign of the site. The “last updated” date at the top of this page reflects the most recent review.